Privacy Policy

A legal disclaimer

Effective Date: 01/01/2025
Last Updated: 03/02/2025

At Lochaven Landscapes, we are committed to protecting the privacy and security of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable privacy laws.

1. Information We Collect

We collect personal and non-personal information in the following ways:

1.1 Personal Information

We may collect personal information that you provide when you:

Sign up for a garden maintenance subscription or request landscaping services.
Contact us via phone, email, or our website.
Schedule an appointment or consultation.
Make a payment or request an invoice.
Subscribe to our newsletters or marketing communications.

This information may include:

Full Name
Email Address
Phone Number
Mailing Address
Payment Details (processed securely through third-party providers)
Service Preferences & Property Information

1.2 Non-Personal Information

We may automatically collect non-personal information about website visitors, including:

IP Address
Browser Type
Device Information
Website Usage Data (e.g., pages visited, time spent on the site)

This data helps us improve our website experience and services.

2. How We Use Your Information

We use your information to:

Process service requests, appointments, and payments.
Provide ongoing garden maintenance and landscaping services.
Send service updates, invoices, and administrative communications.
Respond to inquiries, feedback, or complaints.
Improve our website, marketing, and customer experience.
Comply with legal obligations.

Marketing Communications
If you opt-in to receive marketing emails, we may send you updates about promotions, services, or company news. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us with payment processing, appointment scheduling, or IT support.
Legal Compliance: If required by law, we may disclose personal information to comply with legal obligations, court orders, or law enforcement requests.
Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred to the new entity with appropriate privacy safeguards.

All third parties handling your personal data are contractually obligated to protect it and use it only for the intended purposes.

4. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal data, including:

Data Encryption: Secure storage of sensitive information.
Access Controls: Limited access to personal data based on job roles.
Secure Payment Processing: Payments are handled through third-party platforms with strong encryption and fraud prevention.
Regular Security Audits: Monitoring and updating our systems to prevent data breaches.

While we implement security measures, no method of data transmission is 100% secure. Please take precautions when sharing personal information online.

5. Your Rights & Choices

You have the right to:

Access Your Data: Request a copy of the personal information we hold about you.
Update or Correct Information: Request corrections to inaccurate or incomplete data.
Delete Your Data: Request that we erase your personal information, subject to legal retention requirements.
Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
Restrict Processing: Limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at hello@lochavenlandscapes.com.au

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services to you.
Comply with legal, tax, or accounting obligations.
Resolve disputes and enforce agreements.

When data is no longer needed, we securely delete or anonymise it.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your preferences and improve functionality.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality.
Performance Cookies: Help us understand how visitors interact with our site.
Marketing Cookies: Used for targeted advertising (only if consented to).

7.3 Managing Cookies

You can adjust your browser settings to block or delete cookies. However, this may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, services, or business practices. The latest version will always be available on our website with the "Last Updated" date noted at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: hello@lochavenlandscapes.com.au
📞 Phone: +61 411 476 478

We take your privacy seriously and are happy to address any concerns.